Contact Our Team
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with verification and authorised account queries, payments and payment enquiries, and guidance on responsible gambling tools. Contact us via live chat, email or phone for a prompt response. We aim to resolve matters quickly and in your favour, working with the wider organisation and support centre to ensure a smooth outcome.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typically immediate on chat) |
| General enquiries | [email protected] (verification, account and policy enquiries) |
| Affiliate enquiries | [email protected] (partner programme and tracking) |
| Phone | +44 20 7946 0827 (UK support line) |
| Working hours | Mon-Fri, 09:00-18:00 (emails replied within 24 hours) |
Contact Us by Email
Email is our preferred way to handle detailed requests, account issues and any enquiries requiring documents or explanations. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. That information helps us process your request more quickly and provide the correct response.
Send Us a Message
Response Time
Need help? Our support team aims to respond to most enquiries within one business day. For simple account or payment questions you’ll normally get a reply quickly; more complex cases, such as detailed KYC checks or disputed withdrawals, may take longer while we investigate. If we need extra time we’ll keep you updated with progress and next steps.
Feedback
We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please get in touch via live chat, email at [email protected] or the feedback form. Every message is read carefully by our team and used to improve promotions, games and the overall experience for UK players. Thank you for helping us make the site better.