Responsible Gambling Policy

At Lucky Admiral we take safer gambling seriously. We want play to stay fun and under control, so we provide clear tools, guidance and support to help customers manage their activity. If your gambling is causing concern for you or someone close to you, we encourage you to use the controls below or contact our support team for assistance.

Our player protection principles

We believe in preventing harm through early intervention, clear information and easy-to-use account controls. We monitor accounts for unusual activity and will contact players if we identify behaviours that suggest risk. We treat reports of problem gambling with respect and confidentiality.

Activity-control tools

You can manage how you play from your account at any time. Our tools are designed to be simple to set up and to change whenever needed.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you place into your account. Limits take effect immediately and can be reduced at any time. Increases may be subject to a cooling-off period.

Loss limits

Use loss limits to cap how much you can lose over a chosen period. These limits help keep play within affordable levels and act alongside deposit controls.

Time limits and session controls

Choose session time limits and receive regular reality checks during play. You can enable reminders that show how long you have been playing and opt to take a short account break if you need one.

Account breaks and self-exclusion

If you need a longer break from gambling, you can set an account timeout or request self-exclusion. Timeouts are temporary breaks of the length you choose. Self-exclusion blocks access to your account for a minimum period and can be extended. We also support the national self-exclusion scheme for customers in Great Britain.

Recognising signs of problematic behaviour

Warning signs can include chasing losses, borrowing money to play, spending more time than intended, or neglecting work and relationships. If you notice these changes in yourself or someone else, take action by using our tools or seeking advice.

Practical tips for staying in control

Keep to a budget, set realistic deposit and loss limits, schedule regular breaks and avoid gambling when stressed or under the influence of alcohol. Treat gambling as a form of entertainment with a clear spending limit rather than a way to make money.

Professional help and support organisations

If you need extra help, professional organisations can provide advice, counselling and free Helplines. For customers in Great Britain we recommend contacting GamCare, BeGambleAware or registering with the national self-exclusion service. Our support team can also signpost you to appropriate services and discuss account restrictions.