Privacy Statement

This Privacy Policy explains how Lucky Admiral collects, uses and protects personal information when you create an account, play games, use our site or contact our support teams. We take your privacy seriously and describe below the types of data we hold, why we use it and the choices you have about your information.

Types of data we collect

We collect information that is necessary to provide your account and services. This includes personal data, technical data and transactional data.

Personal data

Personal data covers information you give us directly, such as your full name, date of birth, email address, postal address, telephone number and proof of identity or address required for verification. We also record account details like username, password (stored securely) and communication preferences.

Technical data

Technical data is collected automatically when you use our site. This includes device and browser information, IP address, operating system, screen size and location data where permitted. We also log activity data such as pages viewed, searches and game activity to keep the service running and improve usability.

Transactional data

Transactional data covers deposits, withdrawals, payment method details (card or payment token), bet and game history, bonuses applied and any refunds or chargebacks. We record records of communications with support and any responsible-gambling interactions.

How we use your information

We use your data to operate your account, process payments, verify identity, prevent fraud, meet our legal and regulatory obligations and provide customer support. We also use aggregated or anonymised data to analyse performance and improve the site. Where required, we may use information to carry out responsible gambling checks and to contact you about account security or safety matters.

Data protection practices

We protect personal information using recognised technical and organisational measures such as encryption in transit, access controls, secure servers and regular security testing. Only authorised staff and approved service providers have access to personal data on a need-to-know basis. We also require third-party suppliers to meet appropriate security standards.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and collect analytics. Cookies fall into categories such as essential, performance and marketing. You can manage cookie settings through your browser and via the cookie banner on the site. Disabling certain cookies may affect site functionality.

User rights

You have rights over your personal data, including the right to access, correct and request deletion of your information, and to restrict or object to certain processing. You may also request a copy of your data in a commonly used format. We may need to verify your identity before fulfilling requests.

Access, correction and deletion

To access or amend your details, log into your account and update your profile where possible. For other requests, contact our support team and we will respond in line with applicable data-protection requirements. We will retain information for as long as necessary to fulfil legal, regulatory and operational needs.

Information sharing and third parties

We share data with service providers who support our operations, including payment processors, identity verification and fraud-prevention services, customer-support platforms and analytics providers. We may also disclose information where required by law, to protect our rights, or to co-operate with regulatory or enforcement bodies.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. Any significant changes will be posted on the site and, where appropriate, notified to account holders. If you have questions about this policy or wish to exercise your rights, please contact [email protected].