General Terms and Conditions
This page sets out the terms and conditions that govern your use of Lucky Admiral’s online casino services. It explains the relationship between us and our users, the rules that apply when you open and operate an account, and the standards of behaviour we expect on the platform. By registering or using our services you agree to these terms and any updates we publish from time to time.
Account responsibilities
You are responsible for keeping your account details accurate and secure. Only one account per person is permitted. You must not share your login credentials and should notify us immediately if you suspect unauthorised access. We may require identity and address verification documentation before allowing deposits, play or withdrawals. We reserve the right to suspend, restrict or close accounts where fraud, abuse or breaches of these terms are suspected.
Verification and limits
Verification checks help us meet our legal obligations and keep accounts safe. We may ask for ID, proof of address or proof of payment method. You can set deposit or play limits in your account settings and we may apply limits for safety or regulatory reasons.
Eligibility requirements
Access to our services is restricted to users who meet the legal age and residency requirements applicable in their jurisdiction. By opening an account you confirm you are at least 18 years old and entitled to gamble where you live. Residents of territories where online gambling is prohibited are not permitted to register or play.
Acceptable platform use
Our platform must not be used for unlawful activity. You must not attempt to manipulate games, exploit bonuses, collude with other players or use automated tools or bots. Harassment of staff or other users, abuse of payment channels or attempts to bypass controls will result in disciplinary action, including account closure and forfeiture of winnings.
General bonus and promotion rules
Promotions, welcome offers and free spins are subject to separate terms which form part of these conditions. Bonus funds typically come with wagering requirements, maximum conversion caps and game contribution rules. Only one bonus may be active at a time unless stated otherwise. Abuse of promotional offers may lead to bonus cancellation and account sanctions.
Deposits and withdrawals
Payments must be made using accounts or cards in your name. Minimum deposit and withdrawal amounts are shown in the cashier. Withdrawals may be subject to verification checks and processing times; we may also apply reasonable fees disclosed in the cashier. We reserve the right to process large payouts in instalments for security or compliance reasons.
Dispute resolution
If you have a complaint, contact our support team via live chat or email. We aim to resolve issues promptly and fairly. Where internal resolution is not possible, we will follow the appropriate independent dispute process that applies to our services and jurisdiction. We expect users to co-operate fully during investigations.
Updates to terms and conditions
We may update these terms from time to time to reflect legal, regulatory or operational changes. We will publish amended terms on the site and, where required, notify account holders. Continued use of the service after publication of changes constitutes acceptance of the updated terms. If you do not accept changes you should close your account and stop using the services.